Business English for Customer Care

Upper Madison College

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Cursus onderwerpen

Het luisteren, sprekend, uitspraak, lezing, het schrijven, woordenschat, grammatica en activiteiten

Klas schema

Tijdsduur van de cursus
8 weken
Start data
04 nov 2024, 13 jan 2025 en 10 feb 2025
Lessen per week
28 lessons per week (elke les duurt 45 min)
Lesdagen
maandag - vrijdag
Schoolvakanties
23 dec 2024 - 03 jan 2025

UMC heeft geen lessen tijdens de bovenstaande vakantie data. De school geeft geen vergoeding voor deze vakantiedagen dus verzeker u ervan dat u de correcte startdatum kiest.

Lestijden

Ochtendsessie
09:00 - 12:15
Middagsessie
13:00 - 14:30

Les rooster kan veranderen afhankelijk van beschikbaarheid en seizoen.

Cursus beschrijving

This program is designed for high intermediate and advanced level students who are trying to improv their English which will be essential in a modern business field.
This course is beneficial if you want to work in sales or customer service department of a company, or you might have direct contact with customers in a bank, hotel or restaurant. Or perhaps, you speak to customers on the phone from a helpdesk or a call center. In all these situations, you need language skills and specific techniques to be able to communicate successfully.
Business English for Customer Care (BECC) not only offers expressions and vocabulary, it also addresses strategies related to the effective use of English in a business context.

Klasniveau

Intermediaire
Meergevorderden
Geavanceerd
U zult een toets afleggen op je eerste dag om zo te kunnen evalueren welke uw klasniveau is. U kunt deze test ook doen voor aankomst in !Regio.

Klasgrootte

Gemiddeld 10 studenten
Maximaal 14 studenten

Studenten leeftijd

Leeftijdsgroep 14 jaren oud en ouder

Certificaat

Een certificaat van voltooiing zal uitgereikt worden aan het einde van de cursus.
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reviews

Beoordelingen

86% aanbevolen

gebaseerd op 7 beoordelingen
5 sterren
6
4 sterren
0
3 sterren
0
2 sterren
0
1 ster
1
Onderwijskwaliteit
School faciliteiten
Sociale aktiviteiten
School locatie
Huisvesting

"Was a nice experience and I learned so new things"

Kristof Ivancsy, student van Oostenrijk

It was good, but I was in a lvl 11 class and it was to easy for me. Thats like the only thing I found bad. Everybody was nice to me...

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Mijn waardering voor deze school

Onderwijskwaliteit
School faciliteiten
Sociale aktiviteiten
School locatie
Studieduur
1 week
Studie datum
12 Aug 2024 - 23 Aug 2024
Zou u deze school aanbevelen?
Ja
Dit is een geverifieerde recensie. Deze student heeft een opleiding aan deze school geboekt via Language International.
Lama Rahman, regional Marketing Manager at Upper Madison College responded to this review.
04 September 2024

Thank you Kristof for your review.
It was a pleasure having you at school and sorry regarding your level but we are placing students according to the placement test they do. sometimes test is not that accurate so we do have other measurements in place as to repeat the test after one week or if student gets high mark after 2 weeks, he/she would be moved to higher level. Unfortunately due to your short time registration, it was hard to fix such issue.
I really wish you the best in your future and would love to have you again for other programs.
Good luck dear Kristof.

"Clean, friendly, helpful and good to remember to."

Kristof Doboczy, student van Canada

On the first day I was put in the wrong group but apart from that my experience with the school is very good. The teachers are kind, helpful, friendly and so are the students. Right now I can’t think of anything what I didn’t like. The school trips were also very good.

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Mijn waardering voor deze school

Onderwijskwaliteit
School faciliteiten
Sociale aktiviteiten
School locatie
Studieduur
3 weken
Studie datum
10 Jul 2023 - 4 Aug 2023
Zou u deze school aanbevelen?
Ja
Dit is een geverifieerde recensie. Deze student heeft een opleiding aan deze school geboekt via Language International.
Lama Rahman, regional Marketing Manager at Upper Madison College responded to this review.
23 August 2023

Thank you kristof for taking the time to write a review. It is highly appreciated.
It was a pleasure having you this Summer.
On behalf of Upper Madison college, I would like to apologize for the first day mistake and the only excuse that we were super busy with the biggest intake during 2023 which push us to act fast to accommodate all the students needs at their first day and as a result I didn't take the time to read carefully the full instructions and sent you to the wrong group. Sorry again for this mistake.
UMC is happy that you had good time during your period of program and looking forward to have you again in the future.
Good luck

"Exceeded my expectations"

Eduardo Da Conceição Alves, student van Brazilië

I liked all of the teachers so much. The environment was so good and all the staff were caring.

The school was located at an easily accessible region.

I loved my classmates; all of them came from different parts of the world.

My homestay was awesome. They were attentive and helpful. I recommend them.

I now feel more confident about my English skills. I have improved my English a lot.

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Mijn waardering voor deze school

Onderwijskwaliteit
School faciliteiten
Sociale aktiviteiten
School locatie
Huisvesting
Studieduur
1 week
Studie datum
14 Sep 2015 - 25 Sep 2015
Zou u deze school aanbevelen?
Ja
Dit is een geverifieerde recensie. Deze student heeft een opleiding aan deze school geboekt via Language International.

"I absolutely loved UMC for several reasons."

Kamilya Zhumayeva

First, the teachers and staff here were very good. They were always friendly towards students. From the very beginning, they did everything so students would feel home at UMC.

Second, I liked all my classmates! All of them came from different parts of the world, and by talking with them I learned more about different cultures and countries.

UMC was something new for me, and I am happy to have been part of this school!

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Mijn waardering voor deze school

Onderwijskwaliteit
School faciliteiten
Sociale aktiviteiten
School locatie
Huisvesting
Studieduur
11 weken
Studie datum
13 Jul 2015 - 28 Sep 2015
Zou u deze school aanbevelen?
Ja

"Excellent!"

Ada Yu

My experience at UMC was great! The staff there were very nice and willing to help whenever I needed their help. The teachers there were patient; if you had questions, they were more than happy to explain it to you. UMC is located right next to the subway station which made the commute easier. UMC also had an English only policy which encourages us to speak English as much as we can on campus. I think this really helped me with my speaking skills.

UMC is located in the centre of north Toronto - there's a big supermarket next to the school which was really convenient.

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Mijn waardering voor deze school

Onderwijskwaliteit
School faciliteiten
Sociale aktiviteiten
School locatie
Huisvesting
Studieduur
11 weken
Studie datum
15 Jun 2015 - 4 Sep 2015
Zou u deze school aanbevelen?
Ja

"Best experience in Canada"

Ariel Johh

I really liked UMC; it was my one my best experiences in Canada. The teachers were really friendly and helpful. I made friends with so many people from different countries. I have improved my English a lot. I now feel more confident about my speaking and writing skills.

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Mijn waardering voor deze school

Onderwijskwaliteit
School faciliteiten
Sociale aktiviteiten
School locatie
Huisvesting
Studieduur
5 weken
Studie datum
8 Jun 2015 - 17 Jul 2015
Zou u deze school aanbevelen?
Ja

"I really do not recommend this school"

louise FRANCOIS, student van Frankrijk

If your journey is less than 1 month, don't waste your time in this school. Everyone is nice but the quality of classes is not good. A lot of teachers were absent and during some classes we just played games and watched movies.

The social activities were organized during the class time and not during the weekend. There were no free activities during the weekend.

I reserved a one week super intensive class (30 courses) and I almost did not have any classes. The school didn't want to reimburse me.

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Mijn waardering voor deze school

Onderwijskwaliteit
School faciliteiten
Sociale aktiviteiten
School locatie
Studieduur
1 week
Studie datum
3 Aug 2015 - 10 Aug 2015
Zou u deze school aanbevelen?
Nee
Dit is een geverifieerde recensie. Deze student heeft een opleiding aan deze school geboekt via Language International.
UMC, Staff at Upper Madison College responded to this review.
27 August 2015

Hi Louise,

On behalf of UMC we would like to apologize for your unpleasant experience. We are sad to hear that you did not enjoy your time at UMC. Unfortunately, you came on a rare week. The week that you started, Monday was a Statuary Holiday, which is why you started on Tuesday, rather than on Monday, which your agent (Language International) informed you before you registered with the school. In addition, you arrived on the last week of the term, which is quite hectic. We have final exams, and activity day and a field trip. Which is probably why you feel there was not enough lessons.

We do not understand why you were expecting activities on the weekend because most schools do not provide such services. We apologize if you were misinformed.

In regards to teachers being absent, this did not happen as we had teachers conducting each class, each day.

Due to the circumstances, we offered you an extra day of classes to supplement the Statuary Holiday that you missed. Unfortunately, you decided not to come.

If you have any questions or concerns, please feel free to contact us at any time.

Thanks,

UMC Team

visa

Visa assistentie

We kunnen geen visas voor studenten aanvragen. De school kan u echter wel met alle benodigde documentatie voorzien die u nodig heeft voor uw visa aanvraag.

Uw acceptatiebrief zal gratis naar uw huisadres per normale post worden gestuurd. Indien u uw documentatie per express post wilt ontvangen zal C$ 75 in rekening gebracht worden bij uw registratie.

Vlucht en airport transfer

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to Toronto based on your budget, schedule and preferences.

Reisverzekering

Studeer in het buitenland zonder zorgen met Language International's medische en persoonlijke effecten verzekeringsdekking. Wanneer u een cursus met ons reserveert, kunt u kiezen om een internationaal plan te kopen die niet alleen uw medische kosten dekt maar ook het verlies van persoonlijke spullen. U moet uw verzekering van te voren reserveren wanneer u registreert.

Lees meer omtrent ons verzekeringsplan »

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